Terms & Conditions

These terms and conditions contain legal obligations and we encourage you to read through them carefully. Unless otherwise stated, any purchases made through voyages-on.com, our distributors and our affiliates are subject to these terms and conditions.

1. CANCELLATION POLICY

Cancellation fees may apply to any cancellations made by the traveller of a service booked with VoyageOn Travel. Unless otherwise specified in the tour description or by email, the cancellation policy is as follows:

A. Cancellations for set tours:
1) Cancellations for set tours made more than one (1) week prior to the tour departure receive a full refund.
2) Cancellations for set tours made between 48 hours and one (1) week prior to the tour departure receive a 75% refund.
3) Cancellations for set tours made 48 hours or less prior to the tour departure require the traveller to pay for the tour in full, and no refund will be issued.

B. Cancellations for custom itineraries - "Bespoke tours":
1) Cancellations for custom itineraries ("Bespoke tours") made 7 days and more prior to the tour departure will receive 75% refund.
2) Cancellations for custom itineraries ("Bespoke tours") made less than 7 days prior to the tour departure require the traveller to pay for the tour in full, and no refund will be issued.

Please mind that:

Guests who arrive at the meeting point of the tour more than 10 minutes late without calling will be considered as no-shows and treated as cancellations with no refund.
Our tours run rain or shine.

No refund is provided for any unused portion of a tour, including the entire tour in the event a traveller does not begin at the designated start point of the tour.